On one of my favorite shows, Saturday Night Live, Seth Meyers and Amy Poehler do this skit called, "REALLY!?! with Seth and Amy," where they bash on something or someone in current events or pop culture.
Real lesson learned: When employees behave against corporate policy and ethics, be quick to humbly apologize and reassure key publics that you are committed
Today, I'd like to do my very own. So here it is.
REALLY!?! with Kristina Rhodes
Really Best Buy, Really!?!
Best Buy, you say you are helpful and happy to repair computer products purchased at your store, but wait, that's not really true now is it.
When local news source, Fox News Channel 12, "pulled the plug on a computer's hard drive to make sure it would not boot up," they brought it to several mom and pop stores in the Portland area who found the rigged problem instantly and returned the computer for no fee.
But Best Buy, no, you charged them $580 for the "repair" in which they also found a virus, among other things AND ultimately suggested that they buy a new computer!
Buy a new computer, oh sure at your fine establishment! I bet it comes with helpful consultation! Bah!
Way to be the most unhelpful corporation, well... basically ever.
Lesson learned, when you have a computer problem, visit your local "ma and pop" corner store.
In the end, Steve Carter, from the corporate offices released the following statement:"We take any misdiagnosis very seriously, and I personally feel horrible that we missed this opportunity to be consistently accurate. I'm working closely with my Geek Squad agents going forward to ensure that the highest level of service is maintained consistently for our customers in Portland."